
top 100,
remote work,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom has again secured a spot in the Top 10 on FlexJobs annual list of the Top 100 Companies to Watch for Remote Jobs. This recognition is based on an analysis of approximately 60,000 companies and showcases another reason why Transcom is the brilliance behind the best-loved brands. “Our adaptability, willingness to innovate, and resilience to the evolving work landscape has propelled Transcom to the forefront of remote-friendly employers," said Carolyn Lewandowski, our Senior Director of Talent Acquisition for Transcom North America. This year, we proudly hold a Top 10 position on the list. This achievement marks our sixth consecutive year in the Top 20. So, what sets us apart? Transcom's history speaks volumes about our ability to break through geographical barriers and consistently deliver outstanding results for our clients and employees. We have provided remote work options for 18 years in North America with a proven track record of high performance and satisfaction for our clients, their customers, and our dedicated workforce. Our commitment to remote work aligns seamlessly with our broader approach of providing flexible business solutions to meet the diverse needs of our clients. Through a combination of onshore, nearshore, offshore solutions in conjunction with remote, hybrid, or brick-and-mortar workforce models, we are equipped to tailor our operational delivery to meet the unique demands of each client. This dedication also extends to supporting the well-being and satisfaction of our employees. The majority of workers desire some form of workplace flexibility, according to FlexJobs. As the modern workforce prioritizes work-life balance, our capability to provide flexible remote work makes us a magnet for top-tier talent. In addition to attracting high quality talent by transcending geographical boundaries, we also create new employment opportunities in underserved communities. We are pleased to be recognized again in 2024 and extend appreciation to our exceptional team for their continued commitment to excellence. We eagerly look forward to embracing the future of work through adaptability, innovation, and our continued commitment to the success of our clients.

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing

Created at Fri Aug 07 2026
4 min read
The majority of companies - across all industries and all geographic regions - handle their customer service processes internally. It is hard to get specific data on a percentage split between in-house customer service and outsourcing this to a partner because it varies from region to region and industry. However, analyst estimates vary from approximately half to three-quarters of all companies handling all customer experience (CX) processes internally. So there are a lot of companies out there

Created at Tue Jul 28 2026
4 min read
It happens every peak season. A customer fills their basket, makes it all the way to checkout, and then vanishes. Maybe they’re afraid their order would arrive in the middle of their getaway. Maybe the page just takes a little too long to load. Whatever the reason, they close the tab on your brand. Some tell themselves they'll come back later. Most never do. For retailers, those moments are easy to dismiss because they happen one customer at a time. But during peak periods, they happen thousands