
top 100,
remote work,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom has again secured a spot in the Top 10 on FlexJobs annual list of the Top 100 Companies to Watch for Remote Jobs. This recognition is based on an analysis of approximately 60,000 companies and showcases another reason why Transcom is the brilliance behind the best-loved brands. “Our adaptability, willingness to innovate, and resilience to the evolving work landscape has propelled Transcom to the forefront of remote-friendly employers," said Carolyn Lewandowski, our Senior Director of Talent Acquisition for Transcom North America. This year, we proudly hold a Top 10 position on the list. This achievement marks our sixth consecutive year in the Top 20. So, what sets us apart? Transcom's history speaks volumes about our ability to break through geographical barriers and consistently deliver outstanding results for our clients and employees. We have provided remote work options for 18 years in North America with a proven track record of high performance and satisfaction for our clients, their customers, and our dedicated workforce. Our commitment to remote work aligns seamlessly with our broader approach of providing flexible business solutions to meet the diverse needs of our clients. Through a combination of onshore, nearshore, offshore solutions in conjunction with remote, hybrid, or brick-and-mortar workforce models, we are equipped to tailor our operational delivery to meet the unique demands of each client. This dedication also extends to supporting the well-being and satisfaction of our employees. The majority of workers desire some form of workplace flexibility, according to FlexJobs. As the modern workforce prioritizes work-life balance, our capability to provide flexible remote work makes us a magnet for top-tier talent. In addition to attracting high quality talent by transcending geographical boundaries, we also create new employment opportunities in underserved communities. We are pleased to be recognized again in 2024 and extend appreciation to our exceptional team for their continued commitment to excellence. We eagerly look forward to embracing the future of work through adaptability, innovation, and our continued commitment to the success of our clients.

Created at Fri Oct 09 2026
10 min read
Customer satisfaction might be key to long-term business success, but satisfying today’s CFOs and board members to secure the necessary investments takes hard financial evidence. Discover what CX ROI really means in financial terms and why it’s so critical to your bottom line. We break down the four-step framework you’ll need to measure it in practice - from establishing baselines and determining CX levers, to linking them to financial outcomes and calculating net returns. We’l

Created at Mon Sep 28 2026
4 min read
DeepSeek was only founded in 2023. The company is based in Hangzhou, an important port city in Eastern China that has been a strategic hub along the Silk Roads for thousands of years. DeepSeek has been building large language models (LLMs) since the company was created, but the[ 2025 release of their R1 LLM challenged](https://www.techtarget.com/whatis/feature/

Created at Fri Sep 25 2026
5 min read
An automated system has answered a customer’s question. The answer is accurate in itself, but it has missed the true reason for the contact. The customer has to explain the situation again, this time to human support. The support representative resolves the issue, but notices something else: the same misunderstanding keeps appearing across multiple customer journeys. When a mistake repeats at scale, who owns the lesson? And what should a global enterprise expect from a CX partner whose job inclu