
top 100,
remote work,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom has again secured a spot in the Top 10 on FlexJobs annual list of the Top 100 Companies to Watch for Remote Jobs. This recognition is based on an analysis of approximately 60,000 companies and showcases another reason why Transcom is the brilliance behind the best-loved brands. “Our adaptability, willingness to innovate, and resilience to the evolving work landscape has propelled Transcom to the forefront of remote-friendly employers," said Carolyn Lewandowski, our Senior Director of Talent Acquisition for Transcom North America. This year, we proudly hold a Top 10 position on the list. This achievement marks our sixth consecutive year in the Top 20. So, what sets us apart? Transcom's history speaks volumes about our ability to break through geographical barriers and consistently deliver outstanding results for our clients and employees. We have provided remote work options for 18 years in North America with a proven track record of high performance and satisfaction for our clients, their customers, and our dedicated workforce. Our commitment to remote work aligns seamlessly with our broader approach of providing flexible business solutions to meet the diverse needs of our clients. Through a combination of onshore, nearshore, offshore solutions in conjunction with remote, hybrid, or brick-and-mortar workforce models, we are equipped to tailor our operational delivery to meet the unique demands of each client. This dedication also extends to supporting the well-being and satisfaction of our employees. The majority of workers desire some form of workplace flexibility, according to FlexJobs. As the modern workforce prioritizes work-life balance, our capability to provide flexible remote work makes us a magnet for top-tier talent. In addition to attracting high quality talent by transcending geographical boundaries, we also create new employment opportunities in underserved communities. We are pleased to be recognized again in 2024 and extend appreciation to our exceptional team for their continued commitment to excellence. We eagerly look forward to embracing the future of work through adaptability, innovation, and our continued commitment to the success of our clients.

Created at Thu Sep 17 2026
6 min read
Something happens when a technology concept outpaces the terminology we have to describe it. Across the customer experience landscape, vendors start applying the same label to wildly different things. For instance, industry leaders start buying into the AI label instead of its real operational capability. And somewhere between the pitch deck and the production environment, the real question gets lost: does any of this actually address a real operational need? Agentic AI has reached that stage.

Created at Fri Sep 11 2026
3 min read
This is an interesting thought experiment that is worth exploring for anyone involved in buying or selling enterprise services. Think about two companies in your industry that essentially offer the same services, but in an entirely different way. Banking is a good example. There are several European banks that have been continuously operating for almost 300 years. You can imagine how some of these bank branches look. I

Created at Fri Sep 11 2026
16 min read
When a single negative interaction sends more than 50% of customers to a competitor, CX is make-or-break for every brand. From goal and lever metrics to leading and lagging indicators, experience stats like customer satisfaction (CSAT) and net promoter score (NPS) to efficiency measures like average resolution time, team health factors, and even AI-powered customer service KPIs, learn everything you need to track to assess your customer