
top 100,
remote work,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom has again secured a spot in the Top 10 on FlexJobs annual list of the Top 100 Companies to Watch for Remote Jobs. This recognition is based on an analysis of approximately 60,000 companies and showcases another reason why Transcom is the brilliance behind the best-loved brands. “Our adaptability, willingness to innovate, and resilience to the evolving work landscape has propelled Transcom to the forefront of remote-friendly employers," said Carolyn Lewandowski, our Senior Director of Talent Acquisition for Transcom North America. This year, we proudly hold a Top 10 position on the list. This achievement marks our sixth consecutive year in the Top 20. So, what sets us apart? Transcom's history speaks volumes about our ability to break through geographical barriers and consistently deliver outstanding results for our clients and employees. We have provided remote work options for 18 years in North America with a proven track record of high performance and satisfaction for our clients, their customers, and our dedicated workforce. Our commitment to remote work aligns seamlessly with our broader approach of providing flexible business solutions to meet the diverse needs of our clients. Through a combination of onshore, nearshore, offshore solutions in conjunction with remote, hybrid, or brick-and-mortar workforce models, we are equipped to tailor our operational delivery to meet the unique demands of each client. This dedication also extends to supporting the well-being and satisfaction of our employees. The majority of workers desire some form of workplace flexibility, according to FlexJobs. As the modern workforce prioritizes work-life balance, our capability to provide flexible remote work makes us a magnet for top-tier talent. In addition to attracting high quality talent by transcending geographical boundaries, we also create new employment opportunities in underserved communities. We are pleased to be recognized again in 2024 and extend appreciation to our exceptional team for their continued commitment to excellence. We eagerly look forward to embracing the future of work through adaptability, innovation, and our continued commitment to the success of our clients.

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,

Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing