CSR,
skill improvement,
learning,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
10 minute read
One of the most important traits human beings possess is our innate sense of curiosity. It’s what drives us through life from our first steps. Unfortunately, for some, that curiosity ends quickly and abruptly after the end of education or soon thereafter. At Transcom, we believe that curiosity and the drive to learn are crucial. In fact, it is so important to us that we made it one of our core values: “We’re lifelong learners.” Today, we’ll talk about why it’s necessary to nurture that curiosity through lifelong learning by exploring what it is, why it’s important, giving you some examples, and talking about the benefits of lifelong learning.

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing


Created at Fri Aug 07 2026
4 min read
The majority of companies - across all industries and all geographic regions - handle their customer service processes internally. It is hard to get specific data on a percentage split between in-house customer service and outsourcing this to a partner because it varies from region to region and industry. However, analyst estimates vary from approximately half to three-quarters of all companies handling all customer experience (CX) processes internally. So there are a lot of companies out there

Created at Tue Jul 28 2026
4 min read
It happens every peak season. A customer fills their basket, makes it all the way to checkout, and then vanishes. Maybe they’re afraid their order would arrive in the middle of their getaway. Maybe the page just takes a little too long to load. Whatever the reason, they close the tab on your brand. Some tell themselves they'll come back later. Most never do. For retailers, those moments are easy to dismiss because they happen one customer at a time. But during peak periods, they happen thousands