CASE STUDIES

Helping a tech giant double their bot resolution rate with a GenAI chatbot.

Saving €500k monthly for a leading European telco.

Improving PayPal's NPS with Conversational analytics.

Creating a smooth operation via digital transformation for a brilliant white goods client.

How a visual discovery leader boosted CSAT by 22% to recover $150,000 in revenue within 30 days.

How a consumer electronics leader boosted agent throughput by 8% within 90 days of AI simulation training.

How a global gaming hardware innovator achieved a 40% efficiency boost with tailored tech support.

How a global multi-brand investment leader maintained 93% CSAT and recovered $22,000 in revenue.

How a retail leader maintained 90% CSAT over 16 years of scalable growth with Awesome CX.

Reducing process errors, using gamification to reduce AHT & generating additional revenue for a travel company.