CASE STUDIES

How a consumer electronics leader boosted agent throughput by 8% within 90 days of AI simulation training.

This global consumer electronics leader is a dominant force in the technology sector, recognized for its vast ecosystem of smartphones, home appliances, and more. With annual revenues exceeding $230 billion in 2025, the brand manages more than 1 billion active smartphone users and leads the ...

How a visual discovery leader boosted CSAT by 22% to recover $150,000 in revenue within 30 days.

This leading visual inspiration platform is where over 619 million monthly active users go to find ideas, plan projects, and discover products. Ge...

How a global gaming hardware innovator achieved a 40% efficiency boost with tailored tech support.

This major high-performance hardware innovator is a cornerstone of the PC gaming community. Known for premium custom builds, cooling solutions, and wh...

How a global multi-brand investment leader maintained 93% CSAT and recovered $22,000 in revenue.

This premier consumer-focused private investment firm manages a diverse portfolio of high-growth brands, overseeing **over $2 billion in aggregate ent...

How a retail leader maintained 90% CSAT over 16 years of scalable growth with Awesome CX.

This leading global fashion and lifestyle retailer operates across North America and in over 10 European countries, with multiple high-growth bran...

Order.co & Awesome CX: a powerful nearshore partnership where synergy meets scalable support.

Order.co is an AI-powered procure-to-pay platform revolutionizing the purchase and payment process for mid-market businesses and well-loved brands ali...

How a research and advisory leader achieved global support excellence with Awesome CX.

This world-leading research and advisory firm provides actionable, objective insights on technology and strategy to top organizations’ executives and ...

Saving €500k monthly for a leading European telco.

A European telecommunications leader faced a large number of escalations across its fragmented customer service operations. Resolving a single custome...

Saving thousands with holistic logistics for a scaling beauty brand.

A premium skincare brand operating across direct-to-consumer, retail, and international markets was scaling rapidly. As both order volumes and channel...

Business travel brilliance: scaling global centers of excellence with a leading U.S. disruptor.

A leading high-growth business travel tech company in North America was expanding rapidly after the pandemic. The client unveiled a new brand and seve...