Brian Johnson
President and CEO
Brian Johnson is the current President and Chief Executive Officer of Transcom, a full-time position he assumed in March 2024. Prior to his current role at Transcom, Mr. Johnson has built a substantial career in the business process outsourcing industry, spanning over two decades in various leadership capacities. His present focus is on leading and directing the strategic initiatives of Transcom.
Tech and tools
Created at Tue Jun 17 2025
6 min read
This article was co-authored by Brian Johnson and Cortney Jonas Burnos.
For years, industry leaders have watched new technologies emerge, each one raising questions about its role in customer experience. From IVR to chatbots to RPA, the path forward was often uncertain. Now, AI is the latest evolution, and it is transforming how we think about CX.
At Transcom, we know that AI is not a threat; we see it as a progression in the ongo