Erwan Injey
Managing Director - Transcom Tunisia
As Managing Director of Transcom Tunisia, Erwan brings over 25 years of international experience in sales development and business process outsourcing. He has partnered with more than 30 global clients in sectors such as Fintech, E-commerce, and Logistics, leading organizations of over 5,000 colleagues. His perspective is informed by his success in managing multi-country operational delivery chains and driving growth for partners ranging from emerging startups to Fortune 500 companies.
Created at Thu Jan 08 2026
2 min read
Standing on stage in front of 2,600 people, surrounded by lights and celebration - that’s where I found myself as we marked the 20th anniversary of Transcom Tunisia. In a moment like that, it’s easy to get caught up in emotion. But as a Regional Director, looking out at that crowd forced me to reflect on something more pragmatic: What actually keeps a CX business model thriving for two decades in a competitive global market?
In an industry often defined by recurrent change and fast-paced requir