Tech and tools
Created at Thu May 15 2025
4 min read
In the last 5 years, Customer Experience experts have told companies they must delight their customers whether they use social media, email, voice, web-chat, or any of the many communication methods available today.
Customers are expecting you to know who they are regardless of the channel used and you should already know what they're about to ask, but we've learned that the more channels you handle the more tools you need and customer data might get lo