
recruitment,
employment,
job seeking,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
5 minute read
For businesses, the race to secure and retain top talent starts by becoming an employer of choice. An employer of choice is a company that offers its employees an environment and work culture that promotes job satisfaction, professional growth, and an overall positive experience. Being an employer of choice comes with a number of qualities that can help attract and keep high-performing employees. In this article, we'll explore seven essential qualities of a good employer, ones that all should strive for in order to be successful and stand out from competitors. This article shouldn't only be helpful to employers but also to people looking for employment to help them recognize important traits that their future employer should have.
One of our values at Transcom is We come as we are. This speaks to the fact that we know that diversity is the catalyst for innovation and the foundation of a truly forward-thinking team. The simple fact is that if everyone was the same and thought the same we would get nowhere. We would be stuck in a quagmire, unable to move forward. This type of stagnation is terrible for a business.
The second reason why diversity and inclusivity are so important is that we also grow as people. Being exposed to different cultures, ideas, and ways of thinking is extremely beneficial and vitally important for true personal growth. In the end, an employer needs to think not just about the abilities but also about the personalities of their team. Having a diverse team with a good dynamic is the key to great business.
Every employer likes to say that they listen to their employees. That they have surveys. That they personally talk to them. But truly listening to employees is more than just paperwork and surveys. It's about creating an environment where employees feel respected, heard, and understood. And it’s not simply a nice-to-have; cultivating a culture of listening can have a huge impact on employee engagement and retention.
The most successful employers are the ones who actively listen to their employees, take their feedback seriously, and make changes accordingly. Sometimes your employees will not tell you what they want or need outright. This is where your social and listening skills come into play.
A good employer understands that employees want to feel heard and appreciated. They foster an environment where feedback is welcome, conversations are constructive, and being open to new ideas leads to growth.

Created at Tue Jun 09 2026
4 min read
Every customer conversation carries more than a case number. Beneath the stated issue sits a layer of urgency, hesitation, and trust that shapes whether a customer stays loyal or simply moves on. And when interactions run into the hundreds or thousands each day, those emotional signals rarely surface through traditional quality monitoring. A support team reviewing only 5% of calls and waiting on post-survey responses is, in effect, managing a relationship it can barely see. That blind spot carri
When employees feel connected to their employer, they tend to be more engaged and productive at work. That’s why employers should take an active role in getting to know their team on a personal level, beyond job titles and skillsets. An employer of choice is one that can create a genuine bond with its employees by having effective communication, setting achievable goals, and providing an environment that respects all employees equally.
That bond also makes it easier for your employees to approach you when they need you because that barrier is smaller in their minds. Another thing that comes from it is honesty. If you build friendships and true trust with people around you, your team dynamic improves and the possibility of hurt feelings with feedback dramatically decreases.

When it comes to growth, development, and progress we like to say we know a thing or two about them. One of our values - We’re lifelong learners. - speaks directly to the fact that your employer needs to offer as many opportunities for growth as possible. Because of that, we have platforms like T:University and T:performance which focus on learning, development, and growth.
Giving you opportunities for growth isn’t enough for an employer. They need to be able to learn and develop themselves. We’re lifelong learners is applicable to each and every level and position in Transcom because our goal is to level ourselves up every day.
An employer should be able to have employees leaning on them when needed. There’s nothing worse than an employer that‘s quick to throw you into the fire when things get dicey. At Transcom we live by the value We’re team players. This is our most simple value but one that’s extremely important.
We expect our employees to have each other’s back, to support and help, to sometimes just be there for each other. This isn’t limited to them. We firmly believe that it is our duty as an employer to stand behind our employees and work together with them as a team.

Created at Wed Jun 03 2026
4 min read
Have you ever found yourself hovering over a "cancel subscription" button only to be met with a personalized offer that suddenly makes staying feel like the smarter choice? Or how about a pity-seeking pop-up that only reinforces your desire to get out? In an era where consumers’ choices are limitless and a subscription can be ended with a single tap, the margin for error is razor thin.
The brands that understand this moment and what drives it are the ones building durable subscriber relationshi

Created at Fri May 29 2026
5 min read
When a Medicare Advantage member hangs up the phone in frustration, what does that abandoned call actually cost the plan? The true financial penalty doesn’t just come from wasted handling time on a dashboard. It's the formal grievance filed days later, the plummeting CAHPS score, and the decision to switch plans during the next Annual Enrollment Period. Ironically, these downstream costs stem from a gap between “operational efficiency” and “member experience” generated by the very aggressive cos