Latest blog.

Standing on stage in front of 2,600 people, surrounded by lights and celebration - that’s where I found myself as we marked the 20th anniversary of Transcom Tunisia. In a moment like that, it’s easy to get caught up in emotion. But as a Regional Director, looking out at that crowd forced me to reflect on something more pragmatic: What actually keeps a CX business model thriving for two decades in a competitive global market?

In an industry often defined by recurrent change and fast-paced requir

This post is also available as a PDF which you can download here.

For me, this journey is more than just a certification, it’s a deeply personal and professional commitment to fostering a workplace where everyone can truly thrive. At Transcom, we believe that creating an environment grounded in fairness and inclusion isn’t just a moral obligation; it’s a strategic necessity in today’s competitive landscape. That’s why we’ve chosen to pursue the rigorous [UNI/PdR125:2022](https://certificazione.pariopportunita.gov.it/public/info#:~:text=The%20UNI%2FPdR%20125%3A

Earlier this month, I was honored to be named one of Kansas City’s Top 50 Women Leaders by Women We Admire. I'm deeply grateful, and even more reflective.

Throughout history, so many women have shaped families, communities, and industries without ever being recognized. They led with vision and courage, often behind the scenes, and often without the titles or support that should have been theirs. Their stories remind me that true leadership isn't about visibility; it’s about the intention and

As a sort of conclusion to our series of posts about learning, development, and advancement we would like to talk about planning for the future, specifically with professional development plan templates. They are a visual representation and reminder of your willingness to grow professionally. Let’s dive in, shall we?