
gender equality
equality
equity
certification
leadership
people management
teamwork
gender equality
equality
equity
certification
leadership
people management
teamwork
Published on Wed Jan 14 2026
Updated on Mon Mar 16 2026
2 minute read
In today’s global market, where digital innovation and technology drive the pace of change, there remains one fundamental pillar behind every success: human value. At Transcom, we have always believed that excellence in Customer Experience (CX) is born from an equitable work environment where merit knows no gender and every talent has the space to thrive.
It is with deep pride that I share a significant milestone for our organization: Transcom Italy has officially obtained the UNI/PdR 125:2022 Certification for Gender Equality. This achievement makes us the first country within the entire Transcom group to reach such a standard. It marks a historic step in our sustainability and corporate responsibility strategy, reinforcing the bond of trust with our people, clients, and stakeholders.
“Gender equality is not something that happens by default. It is the result of conscious choices, leadership accountability, and the courage to challenge established norms” - Debora Mendola, Regional Managing Director and CEO of Transcom EMEA.
This certification was not merely a formal exercise. It is the result of a rigorous audit conducted by GCerti, which saw Transcom Italy excel across more than 30 key performance indicators (KPIs) across 6 strategic areas:
Throughout this transformation, we were supported by the solid expertise of the Winning Women Institute. Together, we launched structured initiatives, including specific training programs designed to tackle unconscious bias and establish well-defined frameworks for progress.
While we celebrate this achievement, we are already active on another critical topic: the gender pay gap. This remains a persistent challenge across Europe. According to the latest data from the European Institute for Gender Equality (EIGE), women in the EU work significantly longer hours than men to earn the same salary.
This isn't just a matter of fairness; it is a critical economic and social issue that impacts businesses, families, and global economies. As we strive for truly equitable workplaces, understanding the nuances of the pay gap and committing to tangible solutions is more crucial than ever. While the EU’s Pay Transparency Directive (due for transposition by June 2026) aims to tackle a root cause of this disparity, Europe must remain steadfast in its commitment to real change.
The Italian certification reminds us that gender equality requires ongoing dedication rather than a one-time effort. This milestone serves as a reminder of our responsibility toward our communities, our clients, and our 30,000 specialists worldwide.
Moving forward, our goal remains clear: to continue consolidating a business model that places human value and equal opportunity at its core. By breaking down barriers and fostering inclusion, we are not just following a regulation, we are building a better, more equitable future for the entire Transcom ecosystem.

Created at Fri Mar 27 2026
5 min read
Leaders’ most valuable insights don’t come from their titles. They come from lessons learnt along real professional journeys. That’s the wisdom behind our Leading Voices series charting the careers and challenges of the real pioneers behind the future of customer experience. And there couldn’t be a richer example than the story of Julie ‘Jam’ Barton. With more than 16 years of experience across both client and BPO environments, she now leads global training and communications for member servic

Created at Tue Mar 17 2026
2 min read
Want next-gen corporate infrastructure that truly works?' Then think of Artificial Intelligence (AI) not as a pretty, design piece of furniture, but as the heartbeat of a modern building - a seismic-resistant, smart system that ensures the entire structure functions intelligently.
Introducing AI into a business without preparing the groundwork is like installing a state-of-the-art elevator in a crumbling building without strengthening the foundations. While the elevator might move quickly, the

Created at Mon Mar 09 2026
4 min read
I can remember when mobile phones became ubiquitous. In the 80s, there were a few early adopters carrying enormous phones around self-consciously, but in the 90s, phones became small enough to fit in your pocket. Companies from my part of the world - such as Nokia and Ericsson - ruled the cellphone market globally. [Now, all those old phones are in museums