Gender equality is a commitment to our future: Italy leads with certification as Europe faces pay gap.
gender equality,
equality,
equity,
certification,
leadership,
people management,
teamwork,
Published on Wed Jan 14 2026
Updated on Mon Mar 16 2026
2 minute read
In today’s global market, where digital innovation and technology drive the pace of change, there remains one fundamental pillar behind every success: human value. At Transcom, we have always believed that excellence in Customer Experience (CX) is born from an equitable work environment where merit knows no gender and every talent has the space to thrive.
It is with deep pride that I share a significant milestone for our organization: Transcom Italy has officially obtained the UNI/PdR 125:2022 Certification for Gender Equality. This achievement makes us the first country within the entire Transcom group to reach such a standard. It marks a historic step in our sustainability and corporate responsibility strategy, reinforcing the bond of trust with our people, clients, and stakeholders.
“Gender equality is not something that happens by default. It is the result of conscious choices, leadership accountability, and the courage to challenge established norms” - Debora Mendola, Regional Managing Director and CEO of Transcom EMEA.
Measuring progress through substance: the Italian certification in depth.
This certification was not merely a formal exercise. It is the result of a rigorous audit conducted by GCerti, which saw Transcom Italy excel across more than 30 key performance indicators (KPIs) across 6 strategic areas:
- Culture and strategy: promoting an inclusive mindset at every level of the organization.
- Governance: ensuring gender equality is integrated into our decision-making processes.
- HR processes: guaranteeing equity from recruitment through to internal growth.
- Growth opportunities: fostering the inclusion and advancement of women within the company.
- Pay equity: monitoring and bridging the gender pay gap.
- Parental protection: implementing concrete policies for work-life balance and support for parents.
Throughout this transformation, we were supported by the solid expertise of the Winning Women Institute. Together, we launched structured initiatives, including specific training programs designed to tackle unconscious bias and establish well-defined frameworks for progress.
Closing the gap: why addressing gender pay disparity is smart business.
While we celebrate this achievement, we are already active on another critical topic: the gender pay gap. This remains a persistent challenge across Europe. According to the latest data from the European Institute for Gender Equality (EIGE), women in the EU work significantly longer hours than men to earn the same salary.
This isn't just a matter of fairness; it is a critical economic and social issue that impacts businesses, families, and global economies. As we strive for truly equitable workplaces, understanding the nuances of the pay gap and committing to tangible solutions is more crucial than ever. While the EU’s Pay Transparency Directive (due for transposition by June 2026) aims to tackle a root cause of this disparity, Europe must remain steadfast in its commitment to real change.
In conclusion: a continued responsibility to build a better, equitable future.
The Italian certification reminds us that gender equality requires ongoing dedication rather than a one-time effort. This milestone serves as a reminder of our responsibility toward our communities, our clients, and our 30,000 specialists worldwide.
Moving forward, our goal remains clear: to continue consolidating a business model that places human value and equal opportunity at its core. By breaking down barriers and fostering inclusion, we are not just following a regulation, we are building a better, more equitable future for the entire Transcom ecosystem.
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Created at Thu Sep 17 2026
6 min read
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