
gender equality,
equality,
equity,
certification,
leadership,
people management,
teamwork,
Published on Wed Jan 14 2026
Updated on Mon Mar 16 2026
2 minute read
In today’s global market, where digital innovation and technology drive the pace of change, there remains one fundamental pillar behind every success: human value. At Transcom, we have always believed that excellence in Customer Experience (CX) is born from an equitable work environment where merit knows no gender and every talent has the space to thrive.
It is with deep pride that I share a significant milestone for our organization: Transcom Italy has officially obtained the UNI/PdR 125:2022 Certification for Gender Equality. This achievement makes us the first country within the entire Transcom group to reach such a standard. It marks a historic step in our sustainability and corporate responsibility strategy, reinforcing the bond of trust with our people, clients, and stakeholders.
“Gender equality is not something that happens by default. It is the result of conscious choices, leadership accountability, and the courage to challenge established norms” - Debora Mendola, Regional Managing Director and CEO of Transcom EMEA.
This certification was not merely a formal exercise. It is the result of a rigorous audit conducted by GCerti, which saw Transcom Italy excel across more than 30 key performance indicators (KPIs) across 6 strategic areas:
Throughout this transformation, we were supported by the solid expertise of the Winning Women Institute. Together, we launched structured initiatives, including specific training programs designed to tackle unconscious bias and establish well-defined frameworks for progress.
While we celebrate this achievement, we are already active on another critical topic: the gender pay gap. This remains a persistent challenge across Europe. According to the latest data from the European Institute for Gender Equality (EIGE), women in the EU work significantly longer hours than men to earn the same salary.
This isn't just a matter of fairness; it is a critical economic and social issue that impacts businesses, families, and global economies. As we strive for truly equitable workplaces, understanding the nuances of the pay gap and committing to tangible solutions is more crucial than ever. While the EU’s Pay Transparency Directive (due for transposition by June 2026) aims to tackle a root cause of this disparity, Europe must remain steadfast in its commitment to real change.
The Italian certification reminds us that gender equality requires ongoing dedication rather than a one-time effort. This milestone serves as a reminder of our responsibility toward our communities, our clients, and our 30,000 specialists worldwide.
Moving forward, our goal remains clear: to continue consolidating a business model that places human value and equal opportunity at its core. By breaking down barriers and fostering inclusion, we are not just following a regulation, we are building a better, more equitable future for the entire Transcom ecosystem.

Created at Wed May 13 2026
5 min read
Who can the world’s most ambitious brands trust for tech-enhanced CX that delivers? Separating trend-followers from those forging impactful solutions, Frost & Sullivan identified Transcom as a 2026 Technology Innovation Leader in both North America and Asia-Pacific. This recognition reflects a shift in how AI is evaluated in CX. It’s no longer about pure capability - it’s about ensuring that tools enhance real operations to boost efficiency and loyalty alike.
This makes all the

Created at Thu May 07 2026
3 min read
Everyone involved in customer experience (CX) design, or any other form of business process outsourcing (BPO), has seen their business transformed in the past couple of years. Artificial Intelligence (AI) has created a wave of new possibilities for augmentation and productivity - every business has changed. This period of AI experimentation, and especially everything learned in 2025, has created a new starting point for 2026.
This new year will see optimization and a real strategic balance

Created at Wed Apr 29 2026
4 min read
We make unconscious choices several times every single day. Most people rarely stop to think about them because they are unconscious - it requires focused effort to stop and think precisely about what you are doing. Driving is a good example. When you first learn to drive a car, you need to think about each action, but it eventually becomes natural and fluid.
Earlier this week, I was thinking about this in the context of customer service teams. It’s one of those subjects that works well at the