
video games,
AI,
AI translation,
gaming,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
6 minute read
Translation is a very tricky thing to pull off right. Highly accurate translation is even harder. Highly accurate translation that's near instant? Now you're speaking our language.
There are many industries that could benefit from extremely accurate, near-instant translation. We've already talked at length about how crucial and beneficial translation is for customer service, it's also very apparent how it could help in the sales process. On the other hand, there are more fringe applications of the tools like in the gaming industry.
In this article, we will explore why translation is so important in the gaming industry, plus how Transcom's cutting-edge technology can help you truly step up your game.
One of the aspects is the translation of the UI elements. This is the most common type of translation to be found in video games. Today it is more commonly known as localization where it isn’t enough to just translate a game into a language but where you have to translate it into very specific subtypes of language like US or UK English, French or Canadian French, etc.
UI translation in video games is an essential part of the gaming experience. It involves translating anything and everything that pertains to the player interacting with the systems of the game, from adapting menus, HUD elements, story content, audio and more so that any player can understand and interact with the game.
The importance of UI translation in gaming can’t be overstated – it’s what makes games truly international. This type of translation takes a lot of time and effort and is done prior to the game being launched by teams of highly talented and skilled translators.
Another type of translation, one that’s specific to multiplayer games, is live chat gaming translation. In multiplayer games that require communication, coordination, cooperation between players understanding without errors is key to success. Players have long resorted to using a common language such as English or playing in tightly-knit communities in which everyone speaks the same language.

Created at Thu Sep 17 2026
6 min read
Something happens when a technology concept outpaces the terminology we have to describe it. Across the customer experience landscape, vendors start applying the same label to wildly different things. For instance, industry leaders start buying into the AI label instead of its real operational capability. And somewhere between the pitch deck and the production environment, the real question gets lost: does any of this actually address a real operational need? Agentic AI has reached that stage.
When wanting to translate chats in this way, games resort to simple APIs to do a basic translation just to say that they have it. This doesn’t really do the job but it creates enough of a crack in the language barrier so that players can get at least some of their message across. Severe limitations of this approach are that it can only really translate text chat messages and that every game has a very specific vocabulary. This means that mistranslated lexical items are very common

Created at Fri Sep 11 2026
3 min read
This is an interesting thought experiment that is worth exploring for anyone involved in buying or selling enterprise services. Think about two companies in your industry that essentially offer the same services, but in an entirely different way. Banking is a good example. There are several European banks that have been continuously operating for almost 300 years. You can imagine how some of these bank branches look. I

Created at Fri Sep 11 2026
16 min read
When a single negative interaction sends more than 50% of customers to a competitor, CX is make-or-break for every brand. From goal and lever metrics to leading and lagging indicators, experience stats like customer satisfaction (CSAT) and net promoter score (NPS) to efficiency measures like average resolution time, team health factors, and even AI-powered customer service KPIs, learn everything you need to track to assess your customer