
pride month,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
5 minute read
Pride Month may be slowly coming to an end, but at Transcom, we believe in celebrating and amplifying LGBTQ voices all year round.
Take a look at some of the stories from our teams in the Philippines, and learn about how they're embracing empowerment, breaking barriers, and creating an inclusive future in their local communities.
At Transcom Worldwide, we passionately celebrate diversity and foster inclusivity. Transcom Philippines proudly leads the way in global Pride celebrations. Through inspiring stories, we embrace self-discovery, teamwork, authenticity, and love. Join us to highlight incredible individuals breaking free and making a difference. Experience the power of diversity with our family and create a positive impact. See more on Instagram.
TL Macoe Faustino of Transcom Pasig inspires with her incredible journey of self-discovery and empowerment. She breaks free from gender-based underestimation, showing us that our potential knows no bounds. Her passion and dedication remind us to embrace growth and embrace our true potential. Check out more here!
At Transcom Iloilo, Sr. Operations Director Joey Javellana and her dedicated team break gender barriers, making a difference through volunteer work. They believe in the power of unity to create impactful change in their community. With unwavering commitment, they prove that possibilities are limitless. Learn more.
Lance Sotto, a fearless CSR at Transcom Pasig, embraces his true self through self-expression. His inspiring journey urges us to join a more inclusive society where authenticity is celebrated. Together, by embracing our unique identities, we can make a difference. His story encourages us to break societal barriers and foster acceptance and celebration. See Lance's story.
Trainer Teddy Ayalin of Transcom Bacolod takes immense pride in her partner and passionately embraces diverse relationships. Join her in creating an inclusive future of love, acceptance, and positivity. Teddy's story teaches us to celebrate everyone for who they are, regardless of background or orientation. Together, let's shape a world that cherishes diversity. Take a look. We proudly celebrate Pride, amplifying inspiring voices driving change. Macoe, Joey, Lance, and Teddy's stories reveal the power of self-discovery, teamwork, authenticity, and love. They inspire us to break free from underestimation and embrace diversity for an inclusive world where everyone is celebrated. Let's shape a brighter, more accepting future together. Join us in celebrating Pride!

Created at Tue Apr 14 2026
2 min read
What motivates our people to strive for the best? It’s not a mere matter of discipline, it’s the devotion that emerges when passion meets purpose. At Awesome CX, our employees do more than come to work. They show up as part of a community. One that believes customer experience is rooted in human connection, shared values, and the relationships built along the way.
Much of our work is centered on helping brands support their customers. This year, however, we took a moment to turn that focus

Created at Tue Apr 07 2026
4 min read
When you hear customer experience, you probably think of a frontline function. What comes to mind: response times, tone of voice, escalation paths, or another factor that seems downstream of your operational core? It’s time for a CX reality check.
Far from being a procedural extension of a stable system, customer experience is shaped by - and shapes - your business’s constant transitions. When warehouses migrate, when platforms change, when regulations evolve, ‘frontline’ decisions must be

Created at Thu Apr 02 2026
3 min read
AI is accelerating faster than enterprise operating models were designed to handle. In every organization, transformation is underway. Roadmaps are expanding, budgets are shifting, and expectations from boards and customers are rising. But acceleration without structure creates volatility - and customer experience is no exception to the rule. While technology introduces possibility, leadership determines whether that possibility becomes measurable value or a mere disruption.
Navigating this ten