
real stories,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
5 minute read
Chrysta Jun “CJ” Aparicio has been with Transcom for 8 years and 5 months. One of the pioneering talents of the Iloilo site, she is now an operations supervisor.
Like many others who appreciate and enjoy the various employee benefits at Transcom, such as its health maintenance program, onsite pharmacy, shuttle service gym, and childcare facility, CJ sees these as a big help for her as a single mother and a great factor that makes her feel at home with the company. It is the care that she feels from the company that made her decide to volunteer to camp onsite and take the role of camping point-of-contact (POC) during the stricter days of community lockdowns in the city. CJ’s only daughter has her fair share of many memorable experiences in Trancom. From the first instance of being brought to the site for her first family day experience to being a regular ward in the site’s childcare facility. During the ECQ, CJ needed to bring her daughter to the hospital and for someone who truly loves her daughter but whose resources are just enough, having her child cared for in a private medical facility without having to shell out a large amount of money made her feel very lucky and well-cared for. She sees that the company’s care for her indeed extends to her loved ones. There is no doubt that her daughter is her gem, but CJ also loves the fact that she has a bigger family at work -- something that she feels along with Transcom’s light and friendly work environment. Continue to learn more about CJ’s story as you read through the interview below. You may also watch her T: Stories feature here. With the build-up of CoVID-19, what steps did Transcom take to make its employees feel safe? Transcom took actions right away. There’s a Health Check before you go inside the office, the mandatory wearing of mask and strict implementation of physical distancing. Also, the camp in plan which was shared to us employees included a stay in a facility with free food and other benefits. After the announcement of ECQ, how soon did Transcom act on the transition of WAH employees? When ECQ was announced, I can say that Transcom was ready. WAH plans were already in place and while working on the process, Transcom offered the skeletal workforce option. During the first few days of ECQ, what other things did Transcom implement to help its employees? Aside from camper benefits, everyone was given their salary in advance to prepare for the lockdown. Those who were not able to work at all were also given grants through the Kaagapay Fund. Are you satisfied with how Transcom handled its employees during this period? Yes, I am very satisfied with how Transcom has been handling the welfare of its employees, up to this day. What's your usual workday like as a camper? I would usually begin by checking my emails before the start of shift for any updates from the company. Then, I’ll check my scheduled coaching/meetings and prepare for these. I also saw to it that my team was running their performance and spot the things that we needed to work on and maintain. What are the advantages now that you are working at home? I was able to have more quality time with my family. Also, since classes are now online, I can assist and guide my daughter to this new normal, online class. What do you miss most doing outside? I miss going out with my family and friends where we eat out and catch up. I also miss watching and attending the events of my daughter. Her modeling, writing and dance competitions, and her tournaments in Karatedo which gave us the chance to travel to places like Bacolod, Cebu, and Ormoc. What will you do first after this pandemic is all over? I will visit my relatives and friends. We have missed a lot of occasions because of being apart. We can only communicate now through video chat and it's really different from physically seeing and hugging them. What do you look forward to after this event? What are your realizations? I am looking forward to each of us being more responsible with our actions, to follow and do what is right for a better future. I have realized that anything can happen in a nick of time. It may be tough, but we have to be ready and keep our strong faith in God. Always pray -- He sees us and He knows what we are going through and He will protect us.

Created at Thu May 14 2026
3 min read
A few days ago, industry leaders gathered in Milan at the Excelsior Hotel Gallia for the Task Force Italia AI, Cybersecurity & Digital Transformation National Day. As the CEO of Transcom Italia, I had the privilege of chairing the roundtable: "Customer experience and AI: new tools for organizational culture and business growth". The dialogue, spanning across diverse s

Created at Wed May 13 2026
5 min read
Who can the world’s most ambitious brands trust for tech-enhanced CX that delivers? Separating trend-followers from those forging impactful solutions, Frost & Sullivan identified Transcom as a 2026 Technology Innovation Leader in both North America and Asia-Pacific. This recognition reflects a shift in how AI is evaluated in CX. It’s no longer about pure capability - it’s about ensuring that tools enhance real operations to boost efficiency and loyalty alike.
This makes all the

Created at Thu May 07 2026
3 min read
Everyone involved in customer experience (CX) design, or any other form of business process outsourcing (BPO), has seen their business transformed in the past couple of years. Artificial Intelligence (AI) has created a wave of new possibilities for augmentation and productivity - every business has changed. This period of AI experimentation, and especially everything learned in 2025, has created a new starting point for 2026.
This new year will see optimization and a real strategic balance