Case Studies
CASE STUDIES
To break through a decade of player experience support stagnation, this global gaming enterprise partnered with Awesome CX by Transcom to deploy an agile, insight-driven support model. The team quickly achieved a record 4.22 CSAT and exceeded every monthly KPI target since launch b...
To better prepare Live Chat agents for complex technical interactions, this global consumer electronics leader partnered with Transcom to replace trad...
How a food tech support team scaled by 34 agents in 48 hours to match legacy performance in 3 weeks.
Processing tens of thousands of live transactions daily, this leading food service platform required an agile CX partner that could main...
We’ve been working together with a leading global consumer electronics provider for 9 years, creating a strong partnership to develop their CX across ...
One of the leading European white goods companies partnered with Transcom because they wanted to be the first among the competition to offer new effec...
A fast-growing credit card company, already operating in several European countries, needed to expand its multilingual customer support while maintain...
We’ve been partnering with this client for many years, and found that there were some ways we could help them improve various processes and lower TCO....
An online travel provider partnered with Transcom with the aim of improving agent knowledge management. The client had issues with finding a stimulati...
A brilliant telco operating cable, fixed line, and mobile network approached us with an objective to turn their contact center network from a cost to ...
The client is a fast-growing online fashion retailer that offers subscription services to customers all over Europe and the United States. Back in 201...