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Il Progetto Giovani targato Club CMMC, premiata una collega di Lecce

Transcom

Staff

People & culture

giovani,

formazione,

alta formazione,

Published on Tue May 20 2025

Updated on Wed May 21 2025

1 minute read

Le nuove generazioni sono il nostro futuro. Per questo abbiamo partecipato con entusiasmo al “Progetto Giovani' indetto dal Club CMMC.

A partecipare una giovane risorsa del sito di Lecce che con il suo gruppo GAAG, acronimo di Giovani Ascoltano, Agiscono e Generano, ha conquistato il podio.

Il progetto presentato si poneva diversi obiettivi:

aumentare attrattività e retention della funzione customer management;
mostrare un nuovo volto del settore,
rafforzare la qualifica della figura nella complessità attuale
ascoltare i giovani e conoscere il loro percepito rispetto alla loro mansione.

Da qui sono emersi alcuni filoni quali l’importanza della formazione, il «non sentirsi soli» e un bisogno di riconoscimento del proprio ruolo dentro e fuori l’azienda.
A fronte di questa analisi è stata tracciata una roadmap di azioni che inizia con programmi di onboarding accattivanti, è seguita da una formazione dove gli ambassador hanno un ruolo chiave e si conclude con percorsi per promuovere senso di appartenenza e consapevolezza all'interno dell’azienda.

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Il Progetto Giovani targato Club CMMC, premiata una collega di Lecce

Read more

Your customers don’t love your service - they love how your brand makes them feel.

Why peak demand drives up your costs - and how top brands boost margins instead.

Hiring alone can’t fix frontline performance. Here’s what CX leaders do instead.