Chiara Fracasso

/ Chiara Fracasso

Head of Sales

Chiara joined Transcom in 2020 as a Sales Manager and has recently been appointed Head of Sales, overseeing the Italian market. Prior to this Chiara gained significant professional experience at prominent Italian telcos and BPO companies. She has unique expertise in developing tailored solutions for enterprise clients, with a consultative, results-oriented approach that blends empathy, active listening, and a strong overall vision.

A TikTok video opened my eyes about CX in the age of AI.

Tech and tools

Chiara Fracasso

Created at Tue Jun 17 2025

4 min read

A TikTok video opened my eyes about CX in the age of AI.

A few days ago, I came across a TikTok video that made me smile. But onl

Writing "Please" to an AI is important. But not for the reason you're thinking of.

Tech and tools

Chiara Fracasso

Created at Tue Jun 17 2025

3 min read

Writing "Please" to an AI is important. But not for the reason you're thinking of.

Among the notifications I regularly receive on my smartphone, for the past few months, there have also been those related to Sam Altman's posts on X, the social network once known as Twitter.

I consider it essential to follow the CEO of OpenAI, one of the most influential people in the artificial intelligence landscape, to stay updated and grasp in real-time the directions in which the future is moving.

Customer emotions have a price: are we willing to pay it?..

Tech and tools

Chiara Fracasso

Created at Thu May 15 2025

5 min read

Customer emotions have a price: are we willing to pay it?..

Imagine a future in which a company's customer service can perceive, evaluate, and even adapt to the mood of callers. A world where AI detects signals of frustration or uncertainty, not only from the tone of voice but also from clicks on a website or the rhythm of typing on a keyboard.