Cortney is currently the Vice President of AI & Digital Solutions at Transcom, where she guides clients in implementing AI-powered solutions to enhance customer experience. She has extensive experience in customer experience and AI innovation, having previously worked at McKinsey & Company, LivePerson, and Condado Group in various leadership roles focused on AI adoption and customer care.

Created at Thu Jul 24 2025
2 min read
Earlier this month, I was honored to be named one of Kansas City’s Top 50 Women Leaders by Women We Admire. I'm deeply grateful, and even more reflective.
Throughout history, so many women have shaped families, communities, and industries without ever being recognized. They led with vision and courage, often behind the scenes, and often without the titles or support that should have been theirs. Their stories remind me that true leadership isn't about visibility; it’s about the intention and

Created at Thu May 15 2025
5 min read