Beyond recognition: leading innovation with purpose.
Award,
culture,
innovation,
technology,
leadership,
Published on Thu Jul 24 2025
Updated on Fri Aug 08 2025
2 minute read
Earlier this month, I was honored to be named one of Kansas City’s Top 50 Women Leaders by Women We Admire. I'm deeply grateful, and even more reflective.
Throughout history, so many women have shaped families, communities, and industries without ever being recognized. They led with vision and courage, often behind the scenes, and often without the titles or support that should have been theirs. Their stories remind me that true leadership isn't about visibility; it’s about the intention and impact behind the work.
That’s what makes this moment meaningful for me: not the recognition itself, but the opportunity to recommit to the kind of leadership I believe in, the kind rooted in purpose.
For me, purpose shows up in our everyday decisions. It means building systems that truly serve people, not just profits. It means asking better questions, not chasing perfect answers. It means designing with empathy, delivering with integrity, and making space for teams to do their best work. Especially in tech, where change is constant and hype moves fast, purpose is what keeps us grounded. It's what ensures innovation doesn’t come at the cost of trust.
At Transcom, I get to lead our work in AI and Digital Solutions, and for all the complexity of my role, our mission is simple: make technology more human. We believe that AI shouldn’t replace people. It should empower them. This belief guides every project, every strategy, every choice we make. Purpose gives us a filter. It helps us say yes to building tools that support teams, streamline experiences, and unlock smarter ways to work - and to say no to short-term thinking that erodes long-term impact.
Leadership, to me, is purposeful when it lifts others. When it clears paths, shares knowledge, and brings more voices to the table. This recognition isn't just a celebration of my past accomplishments. It's a reminder to stay focused on the work ahead and the responsibility that comes with it. I'm focused on scaling this impact. On building AI that’s more practical, more ethical, more human. On helping clients across industries, markets, and mindsets to lead positive change rather than simply adopting new tools.
Of course, alongside this, I want to invite more women into the room and see more diverse leaders represented in tech. Ultimately, though, recognition is nice, but transformation and impact are the real wins.
Thank you to Women We Admire for the recognition and the reminder to lead with purpose. I’m grateful to everyone I’ve learned from, worked with, or been challenged by along the way. On that note, if you’re building something bold in AI or CX, I’d love to connect. Let’s keep pushing what’s possible, always guided by purpose.
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Created at Thu Sep 17 2026
6 min read
Leading Voices: most brands fail at agentic AI. Our solutions experts share how yours can win.
Something happens when a technology concept outpaces the terminology we have to describe it. Across the customer experience landscape, vendors start applying the same label to wildly different things. For instance, industry leaders start buying into the AI label instead of its real operational capability. And somewhere between the pitch deck and the production environment, the real question gets lost: does any of this actually address a real operational need? Agentic AI has reached that stage.
