
Award,
culture,
innovation,
technology,
leadership,
Published on Thu Jul 24 2025
Updated on Fri Aug 08 2025
2 minute read
Earlier this month, I was honored to be named one of Kansas City’s Top 50 Women Leaders by Women We Admire. I'm deeply grateful, and even more reflective.
Throughout history, so many women have shaped families, communities, and industries without ever being recognized. They led with vision and courage, often behind the scenes, and often without the titles or support that should have been theirs. Their stories remind me that true leadership isn't about visibility; it’s about the intention and impact behind the work.
That’s what makes this moment meaningful for me: not the recognition itself, but the opportunity to recommit to the kind of leadership I believe in, the kind rooted in purpose.
For me, purpose shows up in our everyday decisions. It means building systems that truly serve people, not just profits. It means asking better questions, not chasing perfect answers. It means designing with empathy, delivering with integrity, and making space for teams to do their best work. Especially in tech, where change is constant and hype moves fast, purpose is what keeps us grounded. It's what ensures innovation doesn’t come at the cost of trust.

At Transcom, I get to lead our work in AI and Digital Solutions, and for all the complexity of my role, our mission is simple: make technology more human. We believe that AI shouldn’t replace people. It should empower them. This belief guides every project, every strategy, every choice we make. Purpose gives us a filter. It helps us say yes to building tools that support teams, streamline experiences, and unlock smarter ways to work - and to say no to short-term thinking that erodes long-term impact.
Leadership, to me, is purposeful when it lifts others. When it clears paths, shares knowledge, and brings more voices to the table. This recognition isn't just a celebration of my past accomplishments. It's a reminder to stay focused on the work ahead and the responsibility that comes with it. I'm focused on scaling this impact. On building AI that’s more practical, more ethical, more human. On helping clients across industries, markets, and mindsets to lead positive change rather than simply adopting new tools.
Of course, alongside this, I want to invite more women into the room and see more diverse leaders represented in tech. Ultimately, though, recognition is nice, but transformation and impact are the real wins.
Thank you to Women We Admire for the recognition and the reminder to lead with purpose. I’m grateful to everyone I’ve learned from, worked with, or been challenged by along the way. On that note, if you’re building something bold in AI or CX, I’d love to connect. Let’s keep pushing what’s possible, always guided by purpose.

Created at Tue Apr 14 2026
2 min read
What motivates our people to strive for the best? It’s not a mere matter of discipline, it’s the devotion that emerges when passion meets purpose. At Awesome CX, our employees do more than come to work. They show up as part of a community. One that believes customer experience is rooted in human connection, shared values, and the relationships built along the way.
Much of our work is centered on helping brands support their customers. This year, however, we took a moment to turn that focus

Created at Tue Apr 07 2026
4 min read
When you hear customer experience, you probably think of a frontline function. What comes to mind: response times, tone of voice, escalation paths, or another factor that seems downstream of your operational core? It’s time for a CX reality check.
Far from being a procedural extension of a stable system, customer experience is shaped by - and shapes - your business’s constant transitions. When warehouses migrate, when platforms change, when regulations evolve, ‘frontline’ decisions must be

Created at Thu Apr 02 2026
3 min read
AI is accelerating faster than enterprise operating models were designed to handle. In every organization, transformation is underway. Roadmaps are expanding, budgets are shifting, and expectations from boards and customers are rising. But acceleration without structure creates volatility - and customer experience is no exception to the rule. While technology introduces possibility, leadership determines whether that possibility becomes measurable value or a mere disruption.
Navigating this ten