7 ways to improve your communication skills at work.
skill improvement,
learning,
CSR,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
10 minute read
In the modern workplace, the employee is expected to communicate more and more. It can take place between colleagues, superiors, customers, or clients in both written and verbal form. At Transcom, we highly value skilled communicators, which is why today we’ll be exploring the topic of communication and how to improve your skills in the workplace.
What is communication?
Types of communication.
There are many different forms of communication and equally as many different ways to group them, but for our purposes, these two groups should be enough.
Verbal/paraverbal/non-verbal.
- The sentence means exactly what it says.
- If spoken with a genuine emphasis, it adds to the fact that Michael is hardworking. If spoken with a slightly mocking tone it completely changes the sentence into meaning that Michael isn’t hardworking at all.
- If spoken with a “yeah, sure” face it means the exact opposite.
Why is it necessary to improve communication skills?
How to improve communication skills?
Think about your audience.
Before you even start thinking about what to say there are a few things you should think about and bear in mind. The first question you should ask yourself is: “Who is my audience?”. You should change the way you communicate depending on who you’re speaking to.
Most people don’t communicate in the same way with a close coworker as they do with a client. Because of that, you need to adjust the tone and formality depending on the situation.
Think about your goal.
In order to effectively communicate you need to have a general idea of what information you want to get across and also what the point of that information is. If you’re looking to convince a client that they need a certain service you’re going to be formal but may slip into slight informality to emphasize a point. On the other hand, if you’re looking to talk to a colleague about a serious issue you will adopt a more formal tone to accent the gravitas of the situation.
Listen and observe.
Effective communication isn’t just getting your point across and leaving it at that. Good communicators have a dialogue instead of a monologue, they exchange information instead of simply saying what they have to say.
You have to listen to what the other person or persons have to say. That is the number one trait that people have identified in good communicators. But, going back to what we said about types of communication, listening often isn’t enough. You need to look at the person you’re talking to, observe their gestures, expressions, and body language to get more meaning out of their words. Feeling seen is equally as important in a conversation as being heard.
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