7 ways to improve your communication skills at work.

Transcom

Staff

People & culture

skill improvement

learning

CSR

skill improvement

learning

CSR

Published on Thu May 15 2025

Updated on Fri Aug 08 2025

10 minute read

In the modern workplace, the employee is expected to communicate more and more. It can take place between colleagues, superiors, customers, or clients in both written and verbal form. At Transcom, we highly value skilled communicators, which is why today we’ll be exploring the topic of communication and how to improve your skills in the workplace.

What is communication?

While most of us have a general idea of what it could be, or at least what we perceive it to be, because of the complexity of the topic we first need to establish what communication actually is before we continue talking about it. It is any type of giving and receiving information, be it through words, written or spoken, or by other means. This definition will be made even clearer once we quickly go over the types of communication

Types of communication.

There are many different forms of communication and equally as many different ways to group them, but for our purposes, these two groups should be enough.

Verbal/paraverbal/non-verbal.

The main three types of communication in linguistics are verbal, paraverbal, and non-verbal. Verbal is the simplest form, in it, we take the words spoken or written at face value. What you mean is what you say. Michael is a very hardworking person.

The sentence means exactly what it says.

You can add to that meaning with paraverbal communication. This applies to how we say the things we say. Adding stress to words can completely change the meaning of a sentence, and adding tone can change it further. Michael is a VERY hardworking person.

If spoken with a genuine emphasis, it adds to the fact that Michael is hardworking. If spoken with a slightly mocking tone it completely changes the sentence into meaning that Michael isn’t hardworking at all.

The third form is non-verbal communication in which we send signals using our body language, facial expressions or hand gestures. Here as well, you can add gestures or expressions for emphasis or to change the meaning of the sentence. Michael is a very hardworking person.

If spoken with a “yeah, sure” face it means the exact opposite.

All of these types of communication come naturally to us, but it pays off to be aware of possible mixed signals you give out. We all know that one colleague that doesn’t really emote much, therefore leaving room for ambiguity. This also makes writing a bit harder to pull off effectively because you have to rely on verbal communication alone to get your point across without being misunderstood.

Why is it necessary to improve communication skills?

As previously mentioned, communication in the workplace is becoming extremely important due to the vast amount of different types of conversations one encounters in the workplace. This, combined with the need for speed and accuracy when giving or receiving information, makes effective communicators an important asset for the business. Working at Transcom is a dynamic environment in which you’ll need to communicate in many different ways, which means that we need skilled communicators or people who are willing to actively work on their soft skills.

How to improve communication skills?

Next, we’ll give you some practical advice on how to improve your communication skills at work. These tips are mostly concerned with structured speaking, e.g. meetings and presentations, but most of them can also be applied to writing or unstructured speech.

Think about your audience.

Before you even start thinking about what to say there are a few things you should think about and bear in mind. The first question you should ask yourself is: “Who is my audience?”. You should change the way you communicate depending on who you’re speaking to.

Most people don’t communicate in the same way with a close coworker as they do with a client. Because of that, you need to adjust the tone and formality depending on the situation.

Think about your goal.

In order to effectively communicate you need to have a general idea of what information you want to get across and also what the point of that information is. If you’re looking to convince a client that they need a certain service you’re going to be formal but may slip into slight informality to emphasize a point. On the other hand, if you’re looking to talk to a colleague about a serious issue you will adopt a more formal tone to accent the gravitas of the situation.

Listen and observe.

Effective communication isn’t just getting your point across and leaving it at that. Good communicators have a dialogue instead of a monologue, they exchange information instead of simply saying what they have to say.

You have to listen to what the other person or persons have to say. That is the number one trait that people have identified in good communicators. But, going back to what we said about types of communication, listening often isn’t enough. You need to look at the person you’re talking to, observe their gestures, expressions, and body language to get more meaning out of their words. Feeling seen is equally as important in a conversation as being heard.

In conclusion.

Leading Voices: how Fabletics’ Jam Barton wins respect, encourages engagement, and leads unstoppable teams.

Transcom

Created at Fri Mar 27 2026

5 min read

Leading Voices: how Fabletics’ Jam Barton wins respect, encourages engagement, and leads unstoppable teams.

Leaders’ most valuable insights don’t come from their titles. They come from lessons learnt along real professional journeys. That’s the wisdom behind our Leading Voices series charting the careers and challenges of the real pioneers behind the future of customer experience. And there couldn’t be a richer example than the story of Julie ‘Jam’ Barton. With more than 16 years of experience across both client and BPO environments, she now leads global training and communications for member servic