Outsourced
call centers
Make inroads with outsourcing.
Outsourced
call centers
Make inroads with outsourcing.
The out-source of brilliant business.
Is your in-house team drowning in a sea of support requests? Are you struggling to keep up with calls, emails, and chats across multiple channels? Maybe you're facing sky-high costs to maintain your own call center, or you are suffering from long wait times and inconsistent service.
At Transcom, we understand these challenges. We provide a complete outsourced call center solution that lets you offload those burdens and focus on what you do best – growing your business.
Our highly-trained agents become an extension of your team, delivering exceptional support across all channels, all while leveraging cutting-edge technology and proven processes to ensure efficient call handling, reduced wait times, and increased satisfaction.
And the best part? We can often do it all at a lower cost than managing your own in-house team. Ready to transform your customer service from a cost center into a competitive advantage?
Sounds good?
Let’s chat and get you started on your outsourcing transformation
Why outsource with Transcom?
Transcom is your ideal partner for outsourced call center services, offering a global reach and solutions tailored to your specific needs
Going beyond traditional voice services - our AI-powered solutions (Copilot, Autopilot, and Insights) automate tasks, provide instant support, and offer data-driven insights to optimize your operations.
But it's not just about technology - it's about people. Our agents are dedicated to providing personalized and empathetic support, ensuring your customers feel valued.
We believe in building strong partnerships, working closely with you to understand your unique challenges and goals.
With a commitment to quality and continuous improvement, Transcom helps transform your customer service into a competitive advantage, driving loyalty and boosting your bottom line.
Why outsource with Transcom?
Transcom is your ideal partner for outsourced call center services, offering a global reach and solutions tailored to your specific needs
Going beyond traditional voice services - our AI-powered solutions (Copilot, Autopilot, and Insights) automate tasks, provide instant support, and offer data-driven insights to optimize your operations.
But it's not just about technology - it's about people. Our agents are dedicated to providing personalized and empathetic support, ensuring your customers feel valued.
We believe in building strong partnerships, working closely with you to understand your unique challenges and goals.
With a commitment to quality and continuous improvement, Transcom helps transform your customer service into a competitive advantage, driving loyalty and boosting your bottom line.
A guiding hand.
Transcom's CX Advisory isn't just about consulting – it's about partnership. We work closely with your team to understand your unique challenges and goals, then develop customized solutions to optimize your customer experience and drive business growth.
We’re here to analyze your operation and figure out what could benefit from Transcom’s touch, what’s better left untouched, and what will need transformation, only down the line.
Read more
A guiding hand.
Transcom's CX Advisory isn't just about consulting – it's about partnership. We work closely with your team to understand your unique challenges and goals, then develop customized solutions to optimize your customer experience and drive business growth.
We’re here to analyze your operation and figure out what could benefit from Transcom’s touch, what’s better left untouched, and what will need transformation, only down the line.
Read more
I
Near. Far. Wherever you are.
Transcom offers a range of outsourced call center services that go beyond a "one-size-fits-all" approach. Our global reach means we can provide nearshore, farshore, and smartshore options - no matter where you're located.
The first step on your journey to brilliant outsourced CX is deciding on how far you want your operations to be. Of course, we’re here to guide you every step of the way.
Read more
I
Near. Far. Wherever you are.
Transcom offers a range of outsourced call center services that go beyond a "one-size-fits-all" approach. Our global reach means we can provide nearshore, farshore, and smartshore options - no matter where you're located.
The first step on your journey to brilliant outsourced CX is deciding on how far you want your operations to be. Of course, we’re here to guide you every step of the way.
Read more
A world of choices.
Now that you have a clearer picture of your needs, let's talk about where your outsourced call center should be located. This is where Transcom truly shines. Our global network of delivery centers offers unparalleled flexibility and strategic advantages.
The choice of near, far, or smartshore plays a part but so do cultural preferences, language capabilities, scaling possibilities, and so many different things.
Read more
A world of choices.
Now that you have a clearer picture of your needs, let's talk about where your outsourced call center should be located. This is where Transcom truly shines. Our global network of delivery centers offers unparalleled flexibility and strategic advantages.
The choice of near, far, or smartshore plays a part but so do cultural preferences, language capabilities, scaling possibilities, and so many different things.
Read more
I
Digital services and real success.
Want to elevate your outsourced call center beyond traditional voice services? Transcom's digital solutions seamlessly integrate with our call center offerings to create a truly omnichannel customer experience. We help you connect with customers on their preferred channels, whether it's email, chat, social media, or messaging apps.
This allows your agents to focus on complex issues while ensuring your customers receive prompt and consistent support across all digital touchpoints.
Read more
I
Digital services and real success.
Want to elevate your outsourced call center beyond traditional voice services? Transcom's digital solutions seamlessly integrate with our call center offerings to create a truly omnichannel customer experience. We help you connect with customers on their preferred channels, whether it's email, chat, social media, or messaging apps.
This allows your agents to focus on complex issues while ensuring your customers receive prompt and consistent support across all digital touchpoints.
Read more
Amplify with AI.
Tired of long wait times and repetitive queries clogging up your outsourced call center? Transcom's AI solutions can help. We leverage the power of artificial intelligence to automate routine tasks, provide instant support, and personalize the customer experience.
Our AI-powered solutions have any and all of your needs covered. Ever wanted to feel like a kid in a candy store again? Well, come on in, and let us wow you with our Copilot, Autopilot, and Insights solutions.
Read more
Amplify with AI.
Tired of long wait times and repetitive queries clogging up your outsourced call center? Transcom's AI solutions can help. We leverage the power of artificial intelligence to automate routine tasks, provide instant support, and personalize the customer experience.
Our AI-powered solutions have any and all of your needs covered. Ever wanted to feel like a kid in a candy store again? Well, come on in, and let us wow you with our Copilot, Autopilot, and Insights solutions.
Read more
Outsourcing all-arounders.
The key to Transcom’s brilliant outsourced call center services is in always amplifying what our agents are good at already, and allowing them to focus on what matters. Here are some examples.
Helping a US client handle peaks with AI chatbots.
53%
class deflected
93k
messages handled
96%
conversation understanding
A US flower delivery service faced a challenge with high order volumes around Mother's Day. Instead of hiring costly extra help, they implemented a natural language processing chatbot to manage the surge. This provided 24/7 customer service, addressing a key limitation of their previous support system.
The chatbot significantly improved customer experience by eliminating call queues and abandoned calls. By automating a majority of customer interactions, the company achieved a rapid return on investment while maintaining excellent service during peak periods
Helping a US client handle peaks with AI chatbots.
53%
class deflected
93k
messages handled
96%
conversation understanding
A US flower delivery service faced a challenge with high order volumes around Mother's Day. Instead of hiring costly extra help, they implemented a natural language processing chatbot to manage the surge. This provided 24/7 customer service, addressing a key limitation of their previous support system.
The chatbot significantly improved customer experience by eliminating call queues and abandoned calls. By automating a majority of customer interactions, the company achieved a rapid return on investment while maintaining excellent service during peak periods
Helping a TELCO client reach peak performance with automation and AI.
4
week rollout time
5x
agent efficiency
36%
additional improvement
A leading Italian telecommunications provider struggled with inefficient manual processes, including file transfers, ticket assignments, and report generation. These tasks were time-consuming and error-prone, impacting productivity.
Our solution streamlined their operations with an Agent omni-solution, featuring a centralized ticket control system and automated reporting. We also implemented Agent Assist & Embedded Automation to handle repetitive tasks like file processing and ticket creation, improving efficiency and agent satisfaction.
Helping a TELCO client reach peak performance with automation and AI.
A leading Italian telecommunications provider struggled with inefficient manual processes, including file transfers, ticket assignments, and report generation. These tasks were time-consuming and error-prone, impacting productivity.
Our solution streamlined their operations with an Agent omni-solution, featuring a centralized ticket control system and automated reporting. We also implemented Agent Assist & Embedded Automation to handle repetitive tasks like file processing and ticket creation, improving efficiency and agent satisfaction.
4
week rollout time
5x
agent efficiency
36%
additional improvement
Increased efficiency with smart routing for a US optics client.
85%
increased efficiency
13%
reduction in call transfers
4h
additional coverage a day
A client's CSRs were burdened with inefficient call routing, handling both customer care and retail inquiries. This led to unnecessary transfers and wasted resources.
By implementing an AI-powered IVR system with natural language processing, call routing accuracy significantly improved. This resulted in increased agent productivity, reduced misdirected calls, extended support hours, and improved agent reliability, ultimately enhancing customer service and operational efficiency.
Increased efficiency with smart routing for a US optics client.
85%
increased efficiency
13%
reduction in call transfers
4h
additional coverage a day
A client's CSRs were burdened with inefficient call routing, handling both customer care and retail inquiries. This led to unnecessary transfers and wasted resources.
By implementing an AI-powered IVR system with natural language processing, call routing accuracy significantly improved. This resulted in increased agent productivity, reduced misdirected calls, extended support hours, and improved agent reliability, ultimately enhancing customer service and operational efficiency.
Let us let you do what you do best.
