OTT, entertainment, and chill?
Content is king.
It's about making sure your customers never lose the chance to cheer their local team on match day, or catch the premiere of their favourite show. Whenever they go looking for content, make sure your services stand out, so they do it with you, and no one else.
Our solution.
By combining new tech with expert knowledge, we create better experiences for customers that let them get back to enjoying your content quicker. Having worked with OTT players since 2012 means we have a solid understanding of where and how your customers want to talk to you. We anticipate spikes in volume, detect opportunities for growth, and set clear targets to keep everything on track.
Tech support
Reducing hours spent on a helpline doesn't just save time and money. It also makes your customers happier, and means they'll keep coming back for more. And more. And more.
Customer retention
We value your customers just as much as you do, so we'd hate to see them leave. That's why we're close to them, understand their pains, and keep them happy with your brand. Training, planning and setting targets are key.
Up and cross selling
We know what your customers need before they do. Because we know them and we know you. Getting people to love and buy your products comes easy to us. And it brings revenue to you.
If they say it can't be done, talk to us instead.
+5x
CSAT
Agent satisfaction
Meet our services.
CX Services
We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.
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Digital solutions
Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.
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Transformation solutions
We’ll bring our experts and our agile ways of working, you bring your ambitions.