Customer service enhanced. Digitally.
Customer care.
Voice? Mail? Chat? Social? You name it! The care we provide is always focused on improving CX. And we do it with extra thought, security and innovation. Like when we worked with a brilliant white goods manufacturer, we harmonised operations across geographies, languages, and brands. This resulted in a cost reduction of 30%, and an increase in NPS to 4.5/5.
Content moderation & security.
People love your media. They also trust you to keep them safe, and their personal information secure. That's something we take very seriously. Our best people are committed to making your users' experiences absolutely flawless, just as we're committed to their wellbeing. One of the brilliant brands we're doing this for is an online marketplace unicorn, where we safeguard their customers in 7 languages, from 6 locations.
Sales.
Sell them the service they need. That's what we bet on. It comes from placing trust in skilled experts, listening to your customers, and recognising their needs. Need we add, using tech where it makes the most difference? In return, you see higher satisfaction and loyalty. We helped a brilliant Spanish bank increase their sales by 20% and reduce AHT by 10% with a speech analytics program, giving immediate feedback to agents and addressing knowledge gaps.
Customer retention.
We value your customers just as much as you do, so we'd hate to see them leave. That's why we're close to them, understand their pains, and keep them happy with your brand. Such as when a European bank faced challenges relating to pressure from FinTechs, and was looking for a partner to improve their client relations. We managed the process, increasing conversion rates by 157%. Training, planning and setting targets are key.
Tech support.
Brilliant tech makes all our lives easier, including for agents and customers. For example, when we implemented a VR training module for a telco client, we increased first call resolution by 43%. What does that mean? Well, reducing hours spent on a helpline doesn't just save time and money. It also makes your customers happier, and means they'll keep coming back for more. And more.
Collections.
Resolving issues before they grow. We give your customers the opportunity to tackle the tough stuff, with our expert support.
