We’re experts in brilliant customer experience.
Transcom has been supporting online retail and e-commerce clients for decades. We're relentless innovators with a passion for CX, always striving to give our clients the partner they deserve. Retail and e-commerce is part of our DNA with 40% of our clients being some of retail's biggest, most ambitious and technologically most forward thinking brands. To be behind the brilliance of such brands we've had to develop an innovative and agile approach to CX.
We understand you.
Transcom is a trusted partner to over 100 retail and e-commerce brands who rely on us because we know the intricacies of the industry and can handle them securely.
Great CX in any season.
We know how big of an issue seasonality can be in the retail industry. The fluctuations that can lead to seemingly insurmountable peaks. Fortunately for our clients we're peak management experts with decades of experience.Seeing as we also bring in innovation, we also have Automated Translation. Our AI-powered, real-time translation solution. It's like a superpower for agents giving them the ability to speak any language in an instant. This allows you to scale your operation up or down, quickly and efficiently, depending on what you need.More about Automated Translation -Always the perfect fit.
Flexibility and scalability are common problems in the industry. Rigid, outdated systems don't really allow for change. In the best case scenario, that change is slow and inefficient. Through our tailor-made approach, each client is given personalized care and we tackle those issues with ease.We help our clients usher in a new, digital era with our digital operations. We can implement AI consultancy to find out how they can improve, and Omnichannel Automation so that they can meet their customers on their preferred channel while maintaining and improving their CX quality.Some of our digital solutions -Trust and safety.
We know how important the trust of your customers is, and how much you care about the security of their private information. This is an area of business where there is no room for compromise or concessions.Transcom takes this very seriously, and we're already helping our clients maintain security standards across the globe. A prime example of this being our work with an online marketplace unicorn client where we safeguard their customers in 7 languages in 6 different locations.More of our CX services -Have we piqued your interest?
You'll be happy to hear we have more AI to offer.
Take a look at our AI advisory services.
That's not all. If you order now...
Those were just some of our services. Are you looking to take care of your customers, their requests or complaints? Or maybe you're looking to pamper yourself with state of the art tech and expertise? Whatever the case, we've got you covered because we also offer:
Customer care
- WISMO
- Complaint handling
- Subscription management
- Customer retention
- Review management
- Community moderation
- Digital channels
- Chatbots and voice bots
Client care
- Transformation solutions
- Generative AI
- Translation models
- Automated returns
- Near and Off-shoring
- Multilingual hubs
- Omnichannel automation
- Automated Translation
- CX Advisory
Expertise put into practice.
We always make a point to back up our theory with actions. Take a look at our case studies showcasing just some of the clients we've helped by putting our expertise to work.
Digital transformation of CX in retail.
-18%
first year
42%
+25%
per hour
-33%
weeks
Increasing CSAT for e-commerce.
-43%
85%
+20%
+20%
sentiment
Reducing TCO and increasing performance in retail.
-5%
71%
+53%
-23%
